RETURNS & REFUNDS

We want you to love what arrives. Because our Products are cosmetics, returns are limited for hygiene and safety reasons but if something's wrong, we'll always make it right.

This Returns & Refunds Policy applies to Orders placed at www.unblurbeauty.com and forms part of our Terms & Conditions. It does not affect your rights as a consumer under the Consumer Protection Act, 2019.

01 — Our approach

For hygiene and safety reasons, cosmetic Products that have been opened, used, or have a broken seal cannot be returned or exchanged once delivered, unless they are damaged, defective, expired or incorrect (see below). This is standard practice for beauty products and helps us keep every Product safe for every customer.

02 — What we can accept

We will replace or refund a Product if, on arrival, it is:

Damaged in transit (e.g. leaked, broken or crushed packaging);
Defective or faulty;
Incorrect — you received the wrong Product or shade; or
Expired or near-expiry on delivery.

Please report these within the return window below so we can resolve it quickly.

03 — What we can't accept

We are unable to accept returns or refunds in these cases:

Products that have been opened, used, or have a broken or tampered seal (except where damaged, defective, expired or incorrect);
Change of mind, or a shade not appearing as expected on your skin tone (shades vary by individual — see our shade guidance);
Requests made after the return window has closed;
Products not in their original, unused condition with all packaging, inserts and free gifts intact;
Items marked "final sale" or purchased during clearance, and gift sets and bundles (unless the whole set is faulty);
Products purchased from a third-party seller or marketplace — please contact that seller directly.

04 — Return window & conditions

To be eligible, please raise your request within 7 days of delivery. The Product must be:

Unused and in its original condition;
In its original packaging, with seals, labels, batch number and inserts intact; and
Accompanied by proof of purchase (Order number or invoice).

We may decline a return if the Product does not meet these conditions on inspection.

05 — How to raise a request

Raising a request is simple:

Email us at care@unblurbeauty.com within the return window with your Order number, the issue, and clear photos of the Product and packaging.
For damaged, leaked or incorrect items, an unboxing video helps us resolve your claim faster — please share one if you can.
Our team will review and respond within 2 business days with the next steps.

If a return is approved, we'll arrange a pickup where serviceable, or share return instructions. Where the issue is our fault (damaged, defective, wrong or expired), we bear the return shipping cost.

06 — Refunds: method & timeline

Once we receive and inspect the returned Product (or approve your claim), we'll process your refund.

Prepaid orders: refunded to your original payment method.
Cash on Delivery orders: refunded to your bank account or UPI — we'll collect the details securely.
Refunds are processed within 7 business days of our receiving the returned Product. It may then take a little additional time to reflect in your account, depending on your bank or payment provider.
Shipping charges, the ₹50 COD fee and any non-refundable amounts will be deducted where applicable, unless the return is due to our error.

07 — Replacements

For damaged, defective or incorrect items, we'll happily send a replacement of the same Product, subject to availability. If the Product is out of stock, we'll offer a refund or, with your agreement, an alternative or store credit.

08 — Cancelling an order

You can request to cancel an Order before it is dispatched by contacting us as soon as possible with your Order number. Once an Order has been dispatched, it can no longer be cancelled, but you may be able to return it if it meets the conditions above. Approved per-dispatch cancellations are refunded in full to the original payment method.

09 — Lost or undelivered parcels

If tracking shows your parcel as delivered but you haven't received it, or it appears lost in transit, please contact us within 7 days of the expected delivery date. We'll investigate with our courier partner and, where confirmed lost, arrange a replacement or refund.

10 — Need help?

We're here to help with any return, refund or order issue.

Get in touch — Need to return something?

For any question about this policy, your order, or to raise a complaint, reach our team. We aim to acknowledge every query within 2 business days.

Email: care@unblurbeauty.com
Phone / WhatsApp: +91 99208 91001 (Mon to Fri, 10 AM – 6 PM IST)
Grievance Officer: Lavisha Jain, care@unblurbeauty.com
Registered office: Unblur Ventures Private Limited, 802 B, Business Suites 9, SV Road, Santacruz West, Mumbai 400054, India