PRIVACY POLICY

By using the Site or providing us with your information, you agree to the collection and use of your personal data as described in this policy. If you do not agree, please do not use the Site. Capitalised terms not defined here have the meaning given in our Terms & Conditions.

2. Information we collect

We collect the following categories of personal data:

• Identity & contact details: your name, email address, phone number, billing and shipping address.
• Order information: products purchased, order value, order history and preferences.
• Payment information: processed securely by our third-party payment gateways. We do not store your full card or bank details.
• Account information: login details and any information you add to your profile.
• Technical & usage data: IP address, device and browser type, pages visited, and how you interact with the Site, collected through cookies and similar technologies.
• Communications & content: messages you send us, reviews, photos or other content you submit, and your marketing preferences.

3. How we collect it

• Directly from you: when you create an account, place an order, contact us, sign up for emails, or submit a review.
• Automatically: through cookies, pixels and analytics tools as you use the Site.
• From third parties: payment gateways, logistics partners, and advertising or analytics platforms, where permitted.

4. How we use your information

We use your personal data to:

• process, fulfil and deliver your orders, and handle payments, returns and refunds;
• create and manage your account and provide customer support;
• send you transactional messages such as order confirmations and shipping updates;
• send you marketing communications where you have opted in, and personalise your experience;
• improve our products, Site, and services, and carry out analytics;
• detect, prevent and address fraud, security issues and misuse; and
• comply with our legal and regulatory obligations.

5. Your consent & its legal basis

We process your personal data based on your consent and/or to perform our contract with you (for example, to fulfil an order), to comply with the law, and for our legitimate business interests, such as preventing fraud and improving our services. Where we rely on consent (for instance, for marketing), you may withdraw it at any time (see Marketing & opt-out).

6. When we share information

We do not sell your personal data. We share it only with:

• Logistics & courier partners: to deliver your orders.
• Payment gateways: to process payments securely.
• Technology & service providers: such as our e-commerce platform, email, hosting, customer support, and analytics providers, who process data on our behalf.
• Marketing & advertising platforms: such as Meta and Google, to deliver and measure advertising, in line with their policies and your cookie choices.
• Legal & regulatory authorities: where required by law or to protect our rights, safety or property.

We require our service providers to keep your data secure and to use it only for the purposes we specify.

7. Cookies & tracking

We use cookies and similar technologies to keep the Site working, remember your preferences, understand how the Site is used, and deliver relevant marketing. Some cookies are essential; others are optional and used only with your consent.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect how the Site functions.

8. How long we keep data

We keep your personal data only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting, tax or reporting requirements. Order and transaction records are typically retained for the period required under applicable tax and accounting law. When data is no longer needed, we securely delete or anonymise it.

9. How we protect your data

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration, including secure hosting, access controls and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you and request a summary of it;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data, where permitted;
• Withdraw your consent to processing at any time;
• Nominate another person to exercise your rights in the event of death or incapacity; and
• Raise a grievance with us, and with the Data Protection Board of India.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

11. Marketing & opt-out

If you have opted in, we may send you news, offers and product updates by email or other channels. You can opt out at any time by clicking “unsubscribe” in any marketing email, or by contacting us. You will still receive essential transactional messages relating to your orders.

12. Children's privacy

The Site is intended for users aged 18 and above. We do not knowingly collect personal data from children. Where a child’s data is processed, we will seek verifiable parental or guardian consent as required by law. If you believe a child has provided us data, please contact us so we can remove it.

13. Third-party links

The Site may link to third-party websites or platforms. We are not responsible for their privacy practices. Please review the privacy policy of any third-party site you visit.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted here with the “Last updated” date. Significant changes will be communicated where required by law.

15. Grievance & Data Protection Officer

For any question, request or complaint about your personal data, or to exercise your rights, please contact our Grievance Officer. We will acknowledge your request promptly and respond within the timelines required under applicable law.

• Grievance Officer: Lavisha Jain
• Email: care@unblurbeauty.com
• Phone: +91 99208 91001
• Address: Unblur Ventures Private Limited, 802 B, Business Suites 9, SV Road, Santacruz West, Mumbai 400054, India